Refund Policy

We have a 30-day return policy for beauty products purchased(not services or treatments), which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at leah@skinlab-byleah.co.uk. Please note that returns will need to be sent to the following address: 

Skin Lab By Leah, 55 Lambert Gardens, Keyworth, Nottingham, NG12 5SL

If your return is accepted we will give instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note you are responsible for the cost of the return P & P.

You can always contact us for any return question at leah@skinlab-byleah.co.uk.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the full cost of the product(excluding P&P) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leah@skinlab-byleah.co.uk.